Not to be recommended - Hanna Müller. Date of travel: Sep 2007
At the Hotel Central there is no breakfast room - they serve the breakfast directly into your room. As the rooms are o.k., but not big, I did not find this very good. The table was too small. There was no "Please don't disturb / Please clean room" sign. I was sick and stayed in bed one morning and was disturbed more than once, although I told them to simply skip my room. I forgot the charger for my mobile phone in the hotel room. Back home, I phoned the hotel. They promised to send me the charger right away. As it had not arrived ten days later, I phoned them again. This time I was informed that I have to pay the shipment cost and that they need my credit card number. No problem with that, but I asked them why a) they had not told me so ten days earlier and b) why they had not called me back to ask for my credit card number. The girl at the reception desk could not really answer, so the hotel proprietor took over. Within few seconds, she got extremely impolite, she even yelled at me on the phone, she did not let me finish my sentences and did not even try to listen. She even said if I repeat my question, I can forget my charger. I got NO ANSWER why they did not at least phone me. My suspicion is that they did not take my phone number correctly. So my overall impression is: not customer-oriented, and not helpful at all. Very impolite. Don't go there!! This is just a minor thing: I needed access to the Internet for one transaction, i.e. only for 5 minutes. At the hotel, they have internet access, but it is not always available. But they would not tell you how long you have to wait in case it is occupied. I tried to find an internet café then. This is really a challenge in Geneva! There is only one within the main train station and one quite close to the station. As it is really complicated within the city, it would have been really great if the hotel crew had been more helpful on that. Still it isn't their fault that there are no public internet accesses.